We are COMMITTED to serve you in the highest possible level we can. Should there be cases where you were not satisfied with the manner we treated you, or the way the service was rendered, please feel free to call our attention and report any misbehaviour of employees you came in contact with. All complaints will be dealt with accordingly.
Client satisfaction forms to assess our service and complaint forms are available at the Complaints Desk at the lobby of the Municipal Hall. We also accept suggestions and recommendations for us to improve our service to you. Rest assured that all will be treated with utmost confidentiality.
Procedure in filing complaints:
1. Complaints must be in writing, addressed to the Local Chief Executive (Municipal Mayor), thru the Grievance Committee, copy furnished the HRMO Office. Drop written complaints in the suggestion box installed at the lobby of the Municipal Hall, or thru mail or email (firstname.lastname@example.org).
2. The Grievance Committee will handle all complaints being filed.
3. You will be informed of the action of the Grievance Committee on your complaint within 15 days from receipt thereof.
MUNICIPAL AND NATIONAL OFFICIALS and EMPLOYEES OF ASINGAN AT YOUR SERVICE
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